CoMotion Mobility Solutions Ltd (T/A CoMotion)
CoMotion is Irelands first multi-modal shared mobility platform which is built on a foundation of over 10 years’ experience within the public transport sector. CoMotion is unique in that it is designed from the ground up to provide shared mobility solutions for both the public and private sectors. Our target markets would include rural communities, towns, universities, hotels, and corporate campuses.
CoMotion offers shared mobility across the following modes:
– Electric Scooters
– Electric Bicycles (ebikes)
– Petrol Cars
– Electric Cars
2. If you have any queries about the service we provide, please contact us at:
CoMotion Mobility Solutions Ltd
T: 353 71 9300800
FreeFone: 1800 818864
- Definitions to terms contained within this document:
Registered User: This refers to a person who has registered with CoMotion for the purpose of using one of the vehicles contained within its fleet. The candidate user will be required to register certain personal and payment details with CoMotion before using any CoMotion Vehicles.
App: This refers to the CoMotion User App..
Bike: This refers to one of the CoMotion fleet of bikes available for hire.
Charges: These refer to the charges payable by you for the hire of CoMotion bikes. There may also be additional charges or penalties as outlined below.
4.1 These are the terms and conditions for the use of services provided by CoMotion. We ask that you please read them carefully.
4.2 We reserve the right to refuse CoMotion membership.
4.3 Users of CoMotion Services must be aged 18 and over.
4.5 CoMotion reserve the right to suspend your account at any time for your suspected failure to comply with these terms and conditions.
4.6 CoMotion may periodically amend these terms and conditions, the Charges and details of the CoMotion service. In these circumstances, the User may be eligible for a refund of certain Charges that the User paid CoMotion in accordance with the CoMotion refund policy.
4.7 No staff member other than a CoMotion company director has authority to make individual exceptions or amendments to the User’s contract with us.
4.8 There may be occasions when CoMotion will be unable to provide a vehicle hire service for reasons beyond CoMotion’s control.
4.9 Hire of CoMotion vehicles is dependent on availability of CoMotion vehicles.
5. Hiring And Returning Bikes
5.1 A CoMotion bike may be unlocked by scanning the QR code on the lock of the bike. If the QR code cannot be scanned successfully, for whatever reason, the bike’s identification number can be entered in order to unlock the bike. The bike’s identification number is located on the rear forks of the bike.
5.2 Once the User has finished using the bike, it must be parked and locked at one of the authorised public parking spaces identified on the CoMotion App map. If a bike is not parked in one of these identified spaces then it is either deemed mis-parked or lost. You must park your bike in a tidy, unobtrusive manner such that it does not obstruct pedestrian or vehicle traffic.
5.3 In order to park a CoMotion bike, it must be placed next to a Sheffield Stand bike rack and the bike’s tether looped around the rack. The lock can be engaged by placing the locking bar through the rear wheel and tapping “End Journey” on the CoMotion App. All bikes must be securely locked to the Sheffield Stand bike rack.
6. Bike Hire Charges
6.1 The User must have a minimum of €1.20 credit on your CoMotion account or have a current valid membership in order to unlock a bike.
6.2 CoMotion charges €1.20 per hour, or part thereof, for its bike hire and €1.20 for each hour, or part thereof thereafter. Bikes which are parked in Pit – Stop mode continue to be charged at €1.20 per hour. This is to ensure that other Users cannot use the bike during this time.
6.3 A prospective User will need to provide a valid debit or credit card, which is either a VISA, Visa Electron, Mastercard or Amex and which is accepted by CoMotion and from which CoMotion can deduct the Charges.
6.4 If the User’s e-wallet goes into debit, CoMotion shall take payment from the User’s payment card to bring the balance into credit.
6.5 A registered User agrees not to cancel their payment card without first informing CoMotion and providing an alternative payment card from which CoMotion can collect the Charges.
6.6 CoMotio bonus credit is not transferable or refundable.
6.7 “Pay As You Go” customers must have more that €1.20 credit on their account in order to use the Pit-Stop feature on the CoMotion App. If the User is using the last remaining €1.20 on their account the User will not be able to stop mid journey and select Pit – Stop unless the User tops up again.
6.8 Account credit is valid for 12 months from the date of top up for For Pay As You Go customers. Unused credit will expire after 12 months. No refund will be given in respect of any cancellation after the 14 day period from top up.
7.1 A subscription package permits a member to avail of 4 individual 1-hour rides per day. Any individual bike rides in excess of 1 hour, including Pit – Stops, will be charged at the Pay As You Go rates after the first hour. See CoMotion website for subscription rates.
7.2 If Users exceed this daily allowance as a subscription user, the User will be charged €1.20 per hour in accordance with our standard usage fee.
7.3 The subscriptions shall commence at the point of purchase.
7.4 The subscriptions will automatically expire at the end of the relevant period. Upon expiration of the subscription, the User continues to be a registered user and has the option to purchase another subscription or continue as a Pay As You Go user.
7.5 A User can cancel their subscription to CoMotion at any point within 14 days of subscribing. Where subscriptions are cancelled before the date of expiry, CoMotion will deduct their fees up to the point of cancellation at a rate of €1.20 per hour. No refund will be given in respect of any cancellation after this 14 day period.
8. Period Of Use
8.1 Nineteen consecutive hours is the maximum period of use for CoMotion bikes.
8.2 Users must park and lock the bike at a public cycle parking point approved by CoMotion prior to the end of the maximum period of use.
8.3 If the maximum period of use (19 hours) is exceeded, the bike will be considered lost and the relevant charges will be applied.
9. Malfunctioning Bikes
9.1 Please visually inspect the bike before unlocking it. Users have 3 minutes, once the bike is unlocked, to return it to an authorised parking point if there are any faults with the bike. Regarding malfunctioning bikes, Users will receive a refund if the fault is reported on the CoMotion App and the bike is returned to an authorised parking point as mentioned above.
9.2 Please safely bring the bike to a stop if a fault is discovered while the bike is in motion. Please lock the bike to the most convenient authorised parking point and notify CoMotion on the CoMotion App. For your safety and the safety of others do not attempt to cycle the bike if you discover a fault with the bike.
- User Obligations 10.1 The User has responsibility for keeping the bike safe while it is their possession.
10.2 The User agrees to use the bike safely and responsibly in accordance with Irish Road Traffic Laws and any other relevant laws and regulations.
10.3 Users must comply with all policies CoMotion have in place from time to time regarding bike hire and use of the CoMotion service.
10.4 Users are responsible for all items they transport on the bike.
10.5 Bikes must be returned in the same condition they were found. Normal wear and tear will be allowed for by CoMotion.
10.6 CoMotion may require Users to provide information regarding their use of the bike. In such cases, Users agree to provide CoMotion with their full name & address, bike hire details and particulars relating to the User’s use of the bike and routes taken.
11. Restrictions on Bike Use
11.1 Users must not permit anyone else to use the hired bike or carry passengers (including animals).
11.2 Users must not tamper with, modify or attempt to disassemble the bike in any way or attempt to add any accessories or other additions to the bike;
11.3 Users must not intentionally damage the bike;
11.4 Users must only lock the bike according to CoMotion’s instructions.
11.5 Users must not use the bikes for any commercial activity.
11.6 CoMotion bikes must not be loaded with an additional weight in excess of 120Kgs.
11.7 Users are forbidden from carrying illegal or dangerous objects on CoMotion bikes.
11.8 Users are forbidden from using the bikes in a reckless or dangerous manner.
11.9 Users are forbidden from using CoMotion property for illegal, immoral or disorderly conduct.
Referrals If a User refers CoMotion to a friend who then subscribes to an annual membership CoMotion will give the User a one month extension on their membership or give a one month membership in the cases of Pay As You Go Users.
You are not insured by CoMotion to use CoMotion services or bikes and Users do so entirely at their own risk. It is advised that Users take out their own public liability insurance if they do not have such a policy already in place.
14. Other Charges
14.1 If a User damages a bike, either by misuse or by not parking the bike correctly resulting in vandalism and/or theft, CoMotion will charge the User a repair fee, payable on demand, of up to a maximum of €500.
14.2 If a User loses a bike, either by misuse or by not parking the bike correctly resulting in theft, the User shall immediately pay us €500.
14.3 If a User fails to park a CoMotion bike at a designated parking location, CoMotion will charge a retrieval fee payable on demand, of up to a maximum of €250. Further details on parking fines can be found here:https://www.comotion.ie/fines
14.4 You hereby authorise CoMotion to deduct such payments from the payment card registered to your CoMotion account.
15. Procedures for Complaints And Disputes
15.1 Complaints and disputes are handled according to CoMotion’s Complaints Handling Policy. CoMotion have 14 days to reply to an initial complaint. You agree to provide CoMotion with any information CoMotion may request to help in their investigation.
15.2 These terms and conditions shall be governed by Irish Law.
15.3 If a dispute arises between a User and CoMotion and the User wishes to take court proceedings, the User must do so at a court in the Republic of Ireland.
16. Further Information
16.1 Only the User and CoMotion have rights under these terms and conditions. No other person shall have any rights under these terms and conditions.
16.2 A User may not transfer any of their rights under these terms and conditions to any other person.